Refund and Returns Policy

Last Updated: [Insert Date]

• At Pojupoju, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Eligibility for Returns

• Products must be returned within 30 days of delivery.
• Items must be unopened, unused, and in their original packaging.

2. Non-Returnable Items

• Perishable goods (e.g., baby food) cannot be returned unless they are defective or damaged.

3. Return Process

• Contact our customer service team at info@pojupoju.com to initiate a return.
• Provide your order number and reason for the return.
• Once approved, you will receive instructions on how to return the item.

4. Refunds

• Refunds will be processed within 7-10 business days after we receive the returned item.
• Refunds will be issued to the original payment method.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately.
• We will replace the item or issue a full refund, including shipping costs.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.

7. Changes to Return Policy

• Pojupoju reserves the right to modify this return policy at any time. Changes will be posted on this page.